Job Description

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

About the Position

The Program Director will be responsible for the overall development and daily operations of the site. They will be accountable for the supervision of all staff and ensure that clients’ case management is ongoing and that charts and records are reviewed and audited frequently. This person must have extensive experience serving individuals with mental illness and substance abuse histories; experience in a supportive housing setting is preferred. The individual must be a visionary leader who can inspire both staff and tenants.

The FLSA status of this position is Exempt .

Responsibilities :

• Responsible for the overall development and daily operations of the site and the supervision of all staff.
• Responsible for program development and implementation.
• Ensure services are accessible to and inclusive of all participants, and delivered in a manner that supports a Housing First model, including Harm Reduction, Motivational Interviewing, and Trauma Informed Care.
• Oversee compliance with organizational and funder regulations and produce required documentation.
• Oversee data collection, compliance, and monitoring for governmental funding, private grants, and internal performance management metrics.
• Use data to track program deliverables and goals.
• Perform data integrity checks and create a plan to address any deficiencies or errors.
• Provide reports to internal stakeholders / Senior Management.
• Hire, train, supervise, and develop a program team with a strong sense of accountability for achieving outcomes.
• Provide ongoing supervision of staff and facilitate staff meetings.
• Work with Property Management to assist tenants in meeting lease terms and retaining housing.
• Conduct case conferences.
• Assess serious incidents and review incident management.
• Facilitate community meetings.
• Develop linkages with community organizations and providers to support the program and meet participant goals.
• Be available on-call for tenant emergencies.
• Perform other duties as assigned.
• Responsible for the overall quality and provision of services to residents.
• Provide leadership and vision at the site.
• Develop systems for tracking and monitoring all program deliverables through data-driven performance management approaches.
• Compile reports for external stakeholders.
• Collaborate with the Building Operations Manager on joint planning between Social Services and Property Management, helping tenants retain housing through budgeting and money management. (Anthony Ave)
• Develop or modify site policies and procedures.
• Conduct quality assurance of all case records monthly.
• Provide weekly clinical supervision.
• Train new hires on the electronic case management system.
• Provide orientation for staff to Jericho Project mission, protocols, and procedures.
• Monitor and evaluate staff performance.
• Identify and meet staff training needs.
• Set, spend, and monitor the site operating budget within contractual guidelines.
• Provide direct services to residents as needed, including carrying a small caseload when applicable (Anthony Ave)
• Participate in Program Directors meetings.
• Assist with Jericho Project events and network with social service organizations for current residents and graduates.

Requirements:

• Self-starter with a Master’s Degree in Human Services; MSW preferred (Anthony Ave only)
• Extensive experience working with individuals with substance use (a must).
• Strong supervisory skills.
• Good communication skills, with strong organizational writing and computer skills.
• Ability to manage multiple projects and delegate tasks as needed.
• Bilingual Spanish/English is a plus.
• Four or more years working in the human services field in a similar supportive housing agency.

ADA Specifications:

This position requires the ability to lift up to 50 lbs. Ability to travel to various sites. One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs. Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.

DISCLAIMER

This job description is intended to provide a general overview of the position and its essential functions. It is not intended to be an exhaustive list of all the duties and responsibilities that may be assigned to the staff member. The specific duties and responsibilities of the position may change from time to time, as determined by the needs of the organization.

The staff member must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

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